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Payment Processing & shipping contractors

Debit, Credit and Prepaid card transactions are processed through the Bank Audi secure e-payment gateway. This gateway allows us to receive payments from any MasterCard or Visa Card.

All orders and packages, excluding fine jewelry orders (orders containing gold and/or diamond products), will be handled by one of our logistics partners: Aramex.

We reserve the right to change any of the above third parties, at our discretion and without any need to notify you.


Shipping costs and Taxes

Shipping costs depend on the item’s weight & order destination, and are available on the website in the ‘Shipping and Returns’ section. The relevant cost of an order will be provided during checkout.

All prices for the Posted Items are quoted exclusive of any taxes, including VAT, duties, levies, customs clearance fees and expenses and any other taxes or related expenses of any kind that may be levied, imposed, applicable or payable as a result of any transaction regarding a Posted Items (Collectively the “Taxes”). The Customer undertakes to pay such Taxes at any time and upon the first demand of Mac Design and/or reimburse Mac Design or its agents any Taxes paid in this regard (for the avoidance of doubt, the foregoing shall not be construed as an obligation on Mac Design to pay any Taxes). The delivery of any ordered Posted Items may be postponed until the full payment of the Taxes by the Customer.


Placing an order (settlement of dues, delivery of Orders, and returns)

An order is placed when a customer has added one or more products to his cart, and completed all steps related to the checkout process. The full payment, including shipping cost, is made by the customer at checkout, before the item is shipped.

Once payment is made, the customer receives an order confirmation via e-mail with details enclosed about the placed order.

Delivery time depends on user’s geographical location.

Our refund & return policy is disclosed in our ‘Shipping & Return’ section on the website.